Returns that keep the sale.

AYD Returns & Exchanges is live on the Shopify App Store at apps.shopify.com/ayd-returns-and-exchanges. Install it like any other Shopify app, then add the returns block to your theme.

Yes. The Free plan covers up to 10 returns a month, and the paid plans, Starter, Growth and Scale, each start with a 7-day free trial. Plans and prices are on the App Store listing, and billing goes through your normal Shopify invoice.

Yes. Customers can swap for another size or colour, choose a different product and pay any difference through a Shopify invoice, take store credit with a bonus you set, or get a replacement for a damaged item. You choose which options each return reason offers.

Yes. For low-value items, customers can keep the item in return for a discount code on their next order, so nothing is posted back and the sale stays. You set which reasons and prices qualify, and see the sales those codes bring back. Automation rules can also refund a return and let the customer keep the item, for example when the postage costs more than the item.

Yes. The recipient finds the gift with the order number and the delivery postcode, then chooses a gift card or a swap for another size or colour. The buyer isn't told, and the refund never goes back to them.

The refund goes back to each payment, following the split Shopify works out, and the app shows exactly how much goes to each before you refund. Orders paid by bank transfer or cash are recorded as refunded in Shopify, for you to pay back yourself.

Yes. The returns page is a Theme App Extension block, so it works with any Online Store 2.0 theme without editing theme code. You can also add a Return items button to Shopify's customer accounts.

No. Signed-in customers see their orders straight away, and guests find theirs with their order number and email address. The returns page is available in English, French, German, Spanish, Italian and Dutch.

You build If / Then rules, for example approving returns under £50 from repeat customers, or holding anything marked damaged for a person to check. Rules can run in test mode first, and automatic refunds stay within the per-return and daily limits you set.

Yes. Set your window on the Return rules page, with longer or shorter windows for chosen collections or products, final sale items, weekend and holiday extensions, fees and return shipping. Shopify doesn't let apps read its own return rules, so set them to match yours.

Alongside the printable label, every approved return shows a QR code in the customer's returns page. They can show it at any Royal Mail Post Office or Parcel Locker and have the label printed for them there.

Yes. You write the customer-facing wording for each reason, map it to a Shopify return category, and add an optional RMA code that matches whatever your warehouse or ERP system already uses.

Yes, on the Starter plan and above. On the Return rules page, set a return postage fee, a restocking fee percentage, or both. Customers see the fees before they submit, Shopify takes them off the refund, and they never apply to exchanges.

Yes, on the Starter plan and above. Customers can add up to 3 photos to a return, and you can make them required for reasons like Arrived damaged. Photos show on your Returns page and when you process the return.

Yes. On the Starter plan and above, set the colours, corners, buttons, text size and status colours to match your store, with a live preview. The ready-made returns page also takes your own heading and intro text.

Yes. Returns your team creates in Shopify Admin, or that customers make through Shopify's own customer accounts, are copied in automatically, and you can import the last 90 days. They don't count towards your plan's return allowance.

Yes, on the Growth plan and above. Set how many returns in how many days is too many. Their next return is held for you to review, or they're asked to contact you instead. Customers with a tag you choose, like vip, are never flagged.

Yes, on the Starter plan and above. Filter the returns and choose the columns you want, then schedule the report hourly, daily, weekly, monthly or quarterly, by the date returns were requested or approved. Each email includes a CSV.

Yes, on the Scale plan. Give each staff member full access, approve and process only (handling returns without changing settings), or view only. The store owner always has full access.

Yes, on the Scale plan. The app adds five Shopify Flow triggers: return requested, approved, declined, held for review and refunded, so you can build your own workflows, like tagging orders or messaging your team.

Yes, on the Scale plan. Your developer can read every return through the returns API, or receive each one as it happens through signed webhooks. You can also export every return as CSV or JSON, with extra columns like SKU, vendor and order tags.

Yes, on the Scale plan. Ask Sidekick what's waiting for you, how returns went last month or why a product keeps coming back. Ask it to approve some and it opens your Returns page with the matching returns ticked, so you click Approve.

Royal Mail is supported today. More courier integrations are on the roadmap, so if there's a specific one you need, let us know at simplyreturns@aliyourdev.com.